iBusiness Solutions

SUPPORT

Posted on December 14, 2009 with

Once your new site is up and running you need to know that the company you have chosen to create your website will still be there to provide you with backup, should you have a problem or require an alteration for your site.We provide free support for all our clients, there is no time limit on this support and you can ask us as many questions as you like. Most of our clients are setting up websites for the first time and have a few questions and queries after their site goes live, so we are happy to provide free after sales support.

Website Maintenance

Any slight alterations to the website design are also carried out for free up to 4 weeks after the launch of a website. You may find that you need to make a tweak here or there, or perhaps some content altered on your site.  Any major changes or additions to your site, will obviously carry a cost implication, if it is in addition to your original requirements.

All websites developed by iBusiness come with a Content Management  System, giving clients  the option to make quick and easy updates to their websites themselves.  However many of our clients prefer to have us take care of all website updates, considering our website management costs are very competitive and we have a number of flexible packeges to choose from, ‘contracts’ or ‘pay as you go’.

How we support

At iBusiness Solutions we like to keep things simple.  All support enquiries are handled via email initially and telephone conversations can be arranged thereafter if required. We also offer a remote desktop support client. This enables us to have remote access to your computer and guide you through or fix any problems if/as as required.

Please note: The remote support is only available to iBusiness Solutions customers only.